Akash Mathur

About

Akash has a comprehensive background in IT Service Management (ITSM), excelling in Change Management, Patch Management, Major Incident Management, Problem Management, Quality Management, and Operational Risk Management. He designed KPIs for ticket auditing and spearheaded continuous improvement initiatives. Notably, he led a ten-person team to project success and raised funds for an NGO through grassroots efforts. His diverse career includes roles in publication and banking sectors, where he served as Assistant Manager handling cross-selling and ITIL process overhauls. His data analysis and stakeholder collaboration have significantly improved sales pipelines and overall efficiency.